Providing a stellar experience to our apprentice community is of paramount importance to us. If you’d like to request a refund for a course, workshop or learning path because of any reason, you can do so as per our policy.
If a refund is requested, you’ll be able to receive credits toward future purchases. To request a refund, please complete our Refund Request Form and provide more details about your situation or experience on the platform. Based on the nature of your request, you could be eligible for a refund through credits for future learning opportunities.
Complete the Refund Request Form
Requesting a Refund for a Course/Workshop
We are happy to provide you with credits for more learning experiences based on the following policy:
- If you are requesting a refund within 48 hours from your date of purchase, we will provide you with credits for 100% of your payment
- If you are requesting a refund after 48 hours from date of purchase, we will unfortunately not be able to refund any value.
Requesting a Refund for a Learning Path
We are happy to provide you with credits for more learning experiences based on the following policy:
- If you are requesting a refund within 48 hours from your payment time and date, we will provide you with credits for 100% of your payment value
- If you are requesting a refund after the start date of the learning path (till 50% of the learning path has been completed), we will provide you with credits for 50% of the remaining module value as per your payment. If you are requesting a refund after 50% of the learning path has been completed, we will not be able to provide you with a refund.
How will your refund request be processed?
- After you’ve submitted your refund request form, we will investigate your case and if valid reach out with a solution. Please note that refund requests may take up to a week to process and you will receive an email confirming that your request has been processed.
- If you are eligible for a cash refund, it will be returned via the original payment method. However, Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds.
How to track your refund request form status?
If you have raised a refund request form, please allow us 24-48 hours to process and reach out with a confirmation. If you would like to track your request status, please drop us an email at [email protected] and we will get back to you shortly!